Frequently Asked Questions
We hope your shopping experience at Yihao is as smooth as possible, whether you are simply browsing products or tracking your recent deliveries. The following information is organized around common stages in your shopping journey, allowing you to jump directly to the section that meets your current needs. Pre-Order Notes (Account, Payment, and Discounts)
You do not need to create an account to place an order; Always support guest checkout. However, creating a personal profile allows you to complete checkout faster next time, view your purchase history, and be among the first to learn about new product releases and special offers. If you encounter issues on the login page, click "Forgot Password?" The link can help you reset your password. Regarding payment, all fees will be settled in US dollars. If your bank card uses a different currency, your bank's final settlement amount will reflect the exchange rate on the transaction date. We accept payments via VISA, Mastercard, AMEX, and PayPal. We do not accept personal checks, bills of exchange, bank transfers, debit card payments, or cash on delivery. Your credit card information is encrypted via SSL and transmitted directly to the credit card issuer's network for authorization; it is not stored on our servers. Would you like to use a promo code? Only one discount code can be used per order. Unless specified otherwise in a particular promotion, multiple discount codes cannot be combined. After placing an order (changes, address, and logistics tracking): We will review each order and may accept or reject it at any stage, even if you have received a confirmation email or your credit card has been authorized. If the order is canceled after authorization due to our side's reasons, the payment will be refunded to your original payment account.If you decide to cancel your order after placing it, we will charge a fee of 30% of the total order amount—this applies regardless of when you contact us. Once an order is packed or shipped, it cannot be canceled. Please make sure the address is correct. Please use an English input method to enter all information, including punctuation marks, and replace non-English letters with the closest English equivalents. Once an order enters the processing or shipping process, the address will be locked and cannot be changed. Due to the unpredictable nature of customs detention times, residential addresses are generally more reliable than vacation addresses. If you find any contact information to be incorrect (such as email, name, or address), please inform us, and we will update this information. However, the order itself cannot be changed. After the package is shipped, we will send you tracking information via email the next day, as tracking updates are typically available about 24 hours after shipment. You are expected to receive the tracking number approximately one day after shipment. Orders that meet the minimum spending threshold are eligible for free economical delivery service, but discounted items, promotional items, and oversized or overweight items do not qualify for this service. When the package arrives (customs, lost, or damaged items), our prices are displayed in US dollars, excluding taxes.When your package arrives in your country/region, local customs may impose import duties, taxes, and related fees—these costs are borne by you, and Yihao will not cover them.We assume no responsibility for any delays that occur during the customs processing. If any items are missing from your package, please contact us immediately so that we can investigate. For products that are defective, faulty, or damaged, you need to notify us within 7 days from the date of receipt. When contacting us, please be sure to provide your order number, clear product photos, and any relevant package information. If you need to return an item (including the process, fees, and refund), you can apply for a return within 30 days of receiving your order. Just provide your order number and the reason for return. Please note that all returned items must remain in their original condition with intact packaging; final sale items are not eligible for returns. You are responsible for the return shipping fees and any other related costs. After your return arrives at our warehouse, it will take up to 14 business days for processing. Once completed, we will send an email confirmation. The refund will be returned to the original payment method. For credit or debit card payments, refunds will be sent to your issuing bank within 7-10 business days after we receive the return or cancellation request. When the refund appears on your bill depends on your bank's processing speed. If your question is not answered here, please send an email to 18257994827@163.com Contact us.
